To maintain their market lead, DFS wanted to innovate their home-delivery offering. Their existing setup – a combination of basic software, manual scheduling and no optimisation – limited the efficiency of their operation, as well as detracting from the customer and driver experience. They brought in Satalia to change that.​

We fine-tuned our last-mile delivery technology and developed a series of machine learning modules – including time-at-door predictions and supplier reliability analysis – to transform their home delivery offering. This improved their employee and customer experience and reduced operational costs.​