To maintain their market lead, DFS wanted to innovate their home-delivery offering. Their existing setup – a combination of basic software, manual scheduling and no optimisation – limited the efficiency of their operation, as well as detracting from the customer and driver experience. They brought in Satalia to change that.
AI for transport, supply chain & logistics
Route optimisation for DFS
Satalia helped DFS transform their home delivery offering with last-mile delivery technology.
18%
Increase in fuel efficiency
Challenge
Solution
We fine-tuned our last-mile delivery technology and developed a series of machine learning modules – including time-at-door predictions and supplier reliability analysis – to transform their home delivery offering. This improved their employee and customer experience and reduced operational costs.
19% reduction in unexpected driver overtime
8% increase in net promoter score (NPS)
3hr delivery slots enabled
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